Responsibilities: • Provide technical support on Magnesia spinel brick performance in various applications such as Cement kiln. • Work closely with customers, sales, and application teams to optimize refractory selection and installation practices. • Support in product trials, troubleshooting, failure analysis, and post-mortem evaluation at customer sites. • Collaborate with NPD and manufacturing for product development, formulation improvements, and product positioning. • Maintain and update product documentation including Product Data Sheets (PDS), application guidelines, and comparison charts. • Conduct competitor benchmarking and support product portfolio rationalization. • Deliver technical training for internal teams and customers on Magnesia spinel product line and usage best practices. • Contribute to strategic discussions on material cost control, sourcing alternatives, and product performance KPIs. • Support pricing, proposal preparation, and commercial discussions from a technical perspective Requirements: Essential: • B.Tech - Chemical/ Ceramic • Knowledge of manufacturing processes of cement industry, refractory products and application of products. • Hands-on experience in technical support, customer trials Preferred: Interpersonal Skills: • Ability to work with teams and lead decision-making processes in a team environment. • Excellent interpersonal communication and listening ability. Management Skills: • Strong analytical skills. • Excellent planning and organizational skills. • A strong ability to be adaptable and flexible. • Effective negotiation skills. • Effective communication Skills. • Highly motivated / self driven, results oriented. • Capable of handling multiple priorities. • Able to generate multiple solutions to problems in order to troubleshoot them effectively. • Able to collaborate with external and internal customers and stakeholders. Other Skills: • Ability to interpret basic financial data. • Proficient in MS-Office/GSuites.