Required Skills: • 7–12 years of experience in CloudOps / SRE / NOC environments (24x7 operations) • Strong expertise in Azure Infrastructure (VMs, Networking, Storage) • Hands-on experience with Azure Kubernetes Service (AKS), Kubernetes, Docker • Strong experience with monitoring and observability tools (Datadog, Azure Monitor) • Proven experience in Incident Management / Major Incident Handling, Monthly reporting • Experience with Infrastructure as Code (Terraform, ARM templates, Helm) • Scripting skills in PowerShell, Python, or Bash • Experience with ServiceNow (Incident, Problem, Change modules and dashboards) • Good understanding of distributed systems and cloud-native architecture • Excellent communication, leadership, and problem-solving skills Role Responsibilities: • Lead 24x7 NOC operations with mandatory rotational shifts ensuring system availability and SLA adherence • Act as Major Incident Manager (P1/P2 incidents), driving triage, war room coordination, and stakeholder communication • Implement and enhance observability practices across logs, metrics, and traces • Work with tools like Datadog and Azure Monitor for monitoring and alerting • Drive proactive monitoring, alert tuning, anomaly detection, and AIOps initiatives • Manage Azure infrastructure and AKS clusters, including troubleshooting, scaling, and performance tuning • Build automation and self-healing workflows using Terraform, ARM, Helm, Power Automate, and scripting • Collaborate with engineering teams to improve reliability, deployment pipelines, and cloud-native architecture • Develop dashboards and reports using Power BI and ServiceNow • Handle Monthly Business reviews and leadership reporting • Mentor team members and drive process standardization and operational excellence Preferred Certification: • Experience in multi-cloud environments (Azure/AWS) • Exposure to AIOps / predictive monitoring / self-healing systems • Azure / Datadog / Kubernetes certifications