Client Service Representative Springfield, IL On-Site Monday - Friday, 9:00 am - 6:00 pm The Business Licensing team is seeking a Client Service Representative to join our Annual Reports and Business License team. This role offers an opportunity to provide exceptional support to one of our larger retail clients, ensuring a seamless and positive experience. Some of the things you’ll be doing: • Build relationships with our clients to better understand their unique needs and concerns • Fulfill requests and answer questions for internal and external customers • Respond promptly to customer inquiries via phone or electronically • Provide excellent customer service to both internal and external clients • Organize the workflow to meet customers’ time frames and demands • Navigate between multiple databases quickly and accurately • Recommend process improvements where applicable • Maintain and grow existing customer business by providing outstanding service and by recognizing and proactively offering appropriate services What technical skills, experience, and qualifications do you need? • Experience working in a customer service or administrative capacity • Energetic self-starter who thrives in a fast-paced, team-oriented environment • Attention to detail and accuracy • Strong prioritization and time-management skills • Flexibility and agility, with the ability to multitask • Problem-solving skills • Strong computer skills and proficiency in MS Office, Word, and Excel • Effective verbal and written communication skills • Salesforce experience a plus #LI-SL1 #CSC #CSCCareers At CSC, compensation decisions are dependent on a number of factors including job location and the knowledge and experience of each individual. A reasonable estimate of the current range is $40,000-52,000.