GENERAL PURPOSE OF JOB The Health Center Lead, RN is a patient-facing clinician responsible for delivering high-quality care while supporting the day-to-day operations of the health and wellness center. Approximately 90% of this role is dedicated to direct patient care. In addition to clinical responsibilities, this role provides on-site coordination and operational support to promote efficient workflows, team effectiveness, and a positive patient experience. The Health Center Lead partners closely with operations leadership and serves as a resource for staff, helping address routine operational needs and escalate issues as appropriate. KEY RESPONSIBILITIES • Provides nursing care in accordance with the Nursing Code of Ethics and established clinical standards, policies, and procedures. • Assesses, plans, implements, and evaluates patient care based on age-specific physical, psychosocial, and cultural needs. • Collects and documents patient information, including chief complaint, medical history, vital signs, and other relevant clinical data. • Administers medications, immunizations, and treatments safely and accurately in accordance with provider orders. • Performs laboratory and diagnostic testing, including specimen collection, processing, and timely reporting of results, including immediate escalation of critical values. • Assists providers with examinations and procedures, ensuring appropriate preparation of equipment and exam rooms. • Provides patient education focused on wellness, prevention, and self-care based on individual needs. • Supports care coordination and case management by serving as a patient advocate and resource for patients and families. • Maintains accurate, timely, and compliant documentation in the electronic medical record. • Adheres to infection control, safety, and OSHA standards, including use of universal precautions. • Maintains patient confidentiality and ensures compliance with HIPAA and organizational policies. • Supports day-to-day health center operations, including workflow coordination and resolution of routine operational issues. • Serves as an on-site resource to staff, providing guidance and support to ensure efficient and effective clinic operations. • Assists with staff scheduling, including maintaining schedules, communicating changes, and coordinating coverage as needed. • Monitors and supports completion of operational tasks such as work queues, electronic logs, and supply management. • Collaborates with operations leadership to identify opportunities for process improvement and enhance clinic performance. • Supports onboarding, training, and ongoing development of staff. • Provides input into staff performance through feedback and participation in performance review processes. • Supports and participates in corrective action processes in partnership with Operations Leadership, as applicable. • Promotes adherence to organizational policies, procedures, and quality standards. • Acts as a liaison between staff, patients, and leadership to support communication and issue resolution. • Ensures a high level of patient experience by supporting service excellence and addressing patient concerns. • Assists with incident reporting and follow-up as needed. • Maintains EHR Super User knowledge and provides support to team members as appropriate. • Monitors the clinic environment and escalates issues as needed, offering solutions to support continuous improvement. • Participates in quality improvement initiatives, continuing education, and organizational programs. • Performs other duties as assigned. JOB REQUIREMENTS Education: • Graduate from an accredited nursing program, BSN preferred Experience: • Must have at least three (3) years of experience working in a primary care setting and familiarity with an electronic medical records system • One (1) year of leadership experience preferred. • Phlebotomy experience • Outpatient and pediatric experience strongly preferred Certificates, Licenses, Registrations: • Current and valid license in the state of the position or compact state license • Current CPR (BLS) certification or must be obtained within 60 days of hire • PALS a plus Knowledge, Skills & Abilities: • Demonstrated clinical nursing knowledge, including assessment, evaluation, care planning, and treatment implementation. • Effective verbal and written communication skills, including the ability to listen, educate, and influence across patient and staff interactions. • Strong organizational skills with the ability to prioritize tasks, manage multiple responsibilities, and work independently. • Ability to apply critical thinking and sound clinical judgment in a fast-paced environment. • Proficiency in the use of healthcare technology, including electronic medical records and standard business software. • Knowledge of clinic operations, including workflow coordination, supply management, and process improvement. • Ability to support day-to-day clinic operations in collaboration with Operations Leadership. • Strong attention to detail and commitment to accuracy in clinical and administrative responsibilities. • Demonstrated problem-solving skills and ability to respond effectively under pressure while meeting deadlines. • Ability to support and guide team members, fostering collaboration and a shared sense of purpose. • Working knowledge of clinical service delivery, including quality, care delivery, and compliance considerations. • Ability to adapt to change, demonstrate flexibility, and support continuous improvement initiatives. • Strong patient education skills with the ability to tailor communication based on individual needs. • Proficiency in Microsoft Office applications, including Word, Excel, and PowerPoint. • Demonstrates professionalism and serves as a positive role model within the health center. • Proven ability to work effectively with diverse populations and a demonstrated commitment to fostering inclusion.