Key Result Area • Act as first Point of Contact (POC) for Assets & Property related issues as well as: • Log maintenance calls into Oracle I-procurement. • Assign/Reassign I-procurement requests to designated Units. • Escalate issues as required. • Support the Asset and Property Manager in implementation of global asset management and administrative processes across the international property portfolio. • Support the Asset and Property Manager in implementation and contract management of the Total Facilities Management contracts across the international portfolio. • Mobilisation supervision and coordination of issues related to TFM operation including KPI reporting and SLA terms • Provide guidance to the international organisation for process review related to admin helpdesk, asset transfer, asset write off/disposal and site visits • Verify and prepare cost centers/chargeability for the chargeback of Assets & Facilities services Process invoices and keep a record of expenditure as well as reconciliations. • Prepare Unit reports. • Undertake administration activities such as conference room bookings, arrange stationery items and maintain up-to-date office records and files (electronically and hard copy as required). • Prepare IOM (Inter Office Memo) for Asset disposal /write off • Liaise and coordinate within and across Units, Departments and other Divisions to ensure work outcomes are achieved and monitor/improve turnaround times to maintain/improve customer service. • Oversee the administrative compliance requirements for local authorities and departments related to building safety and operation in the UAE portfolio • Coordinate meetings including arrange meeting requests, coordinate/circulate meeting related documentation, record and circulate minutes of meetings etc. • Improve and strengthen the service culture to achieve customer satisfaction eg: simplify, standardize and improve office administration processes. Operating Environment, Framework and Boundaries, Working Relationships • To provide positive atmosphere in the office for compatibly good flow of information among staff, provide accurate communication to enable each employee to conduct business properly. • As a resource provider, always keep good relation with customers internal and external. Problem Solving • Internal - external customers complain on quality services, turnaround time to ensure solution for the complaints, proactive for problems required urgent attention. Decision Making Authority & Responsibility • Adhere to Standard Operation procedure for Admin Help Desk. Knowledge, Skills and experience • At least 5 years administration experience, working in Facilities Management administration with a mixed domestic and international building portfolio. • Practical knowledge of Enterprise Asset Management in a mixed domestic and international building portfolio. • Excellent command in spoken and written English, and ability to communicate effectively with people at different levels internally and externally. • Proficient in the use of PC based systems including MS Office, and Intermediate-Advance levels of proficiency in Word, Excel and PowerPoint. • Proficient in the use of office equipment such as telephone networks, printers, scanners, photocopiers and fax machines. • Proven problem solving skills. • Ability to work under limited supervision as well as part of a team.