As the HM Loss Mitigation Decisioning, you will perform reconciliation process on files received from Front End Fulfillment Group by going into the loan system. The Front End Fulfillment group will send task to Decisioning, Decisioning acknowledges receipt of file and reviews file for complete documentation. Primary responsibilities include • Complete steps within the decisioning process work flow within assigned timelines to ensure maximum customer experience. • Ensure all regulatory requirements are met for each account within the Work out process. • Analyze financial information to determine most effective work out strategy. • Reviews financial data reported for accuracy i.e.: does the customer reported data match actual financials. Qualifications, Education, Certifications and/or Other Professional Credentials • Required Qualifications • Strong understanding of mortgage lending guidelines (FHA, VA, Fannie Mae, Freddie Mac). • Proficiency in automated underwriting systems Back in the Black (BITB) • Ability to interpret credit reports, income documentation, and appraisal reports. • Detail-oriented with strong analytical and decision-making skills. • Preferred Qualifications • Bachelor’s degree or two years equivalent experience Hours & Work Schedule • Hours per Week: 40 • Work Schedule: 8am-5pm Monday -Friday Pay Transparency The salary range for this position is $24.52 - $30.29 per hour. Actual pay is based on various factors including but not limited to the budget, work location, and relevant skills and experience. We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens’ paid time off policy exceeds the mandatory, paid sick or paid time-away policy of every local and state jurisdiction in the United States. For an overview of our benefits, visit https://jobs.citizensbank.com/benefits .