Purpose of the Role The Guest Experience Expert is the heartbeat of the Wingstop vibe. This isn’t about just ringing up orders — it’s about creating hype-worthy moments for every Guest. You’re a host, a guide, and a flavor ambassador who delivers energy, confidence, and unforgettable hospitality from start to finish. Your mission: bring the HYPE Playbook to life — greet with energy, guide flavor choices, plus up the service, and end on a high note. You’re not just serving food; you’re creating legendary experiences that make Guests say, “That place just gets it.” Essential Duties and Responsibilities Guest Experience & Hospitality (HYPE in Action) • H – Hello with Energy!: Welcome every Guest within 3–5 seconds with confident energy, eye contact, and a genuine smile. Make it personal by using their name, complimenting their choice, or calling out details that make them feel special. • Y – You Bring the Flavor: Act as the Guest’s flavor expert. Ask engaging questions, recommend sauces and sides, and confidently share your favorites to guide Guests through their flavor journey. • P – Plus Up the Service: Anticipate needs before Guests ask. Provide napkins, refills, and extras proactively. Double-check every order, confirm accuracy with confidence, and hand off food with genuine care. • E – End on a High Note: Thank every Guest sincerely, highlight their order, and invite them back. Every farewell should feel memorable and authentic. Hospitality-Driven Cashiering • Operate the POS system quickly and accurately while staying engaged with the Guest. • Process cash, credit, and digital transactions in line with Wingstop’s policies. • Manage online, phone, and third-party delivery orders, ensuring smooth and accurate handoffs. Front-of-House Leadership • Keep the counter, dining area, and beverage stations clean, stocked, and welcoming. • Refill drinks, clear tables, and maintain an environment where Guests feel comfortable and cared for. • Support teammates by running food, handling Guest requests, and assisting in other areas when needed. Teamwork & Process Excellence • Partner with kitchen teammates to ensure food accuracy and speed of service. • Follow all food safety, sanitation, and cleanliness standards. • Stay updated on menu knowledge, flavor profiles, and promotions to confidently guide Guests. • Communicate proactively with managers about Guest feedback and operational issues. Essential Skills & Qualities • A true hospitality-first mindset — making people feel valued is second nature. • Confidence and energy that set the tone for the Guest experience. • Strong communication and interpersonal skills. • Ability to multitask and thrive in a fast-paced, high-energy environment. • Dependable, organized, and a supportive team player. Education and Experience • High school diploma preferred. • Previous hospitality, cashiering, or food service experience is a plus — but energy and attitude are what matter most. • Must be 18 years or older with reliable attendance. Why You’ll Love This Role At Wingstop, you’re not just working a counter — you’re working the vibe. Every shift, you set the energy Guests feel, guide them through unforgettable flavor journeys, and create hype-worthy experiences that keep them coming back. You’ll get to: • Be the vibe: Greet Guests with confidence and warmth. • Bring the flavor: Help Guests discover their perfect flavor match. • Own the experience: Anticipate needs, deliver with care, and send Guests off on a high note. This is your chance to create legendary experiences and show the world how Wingstop Serves the World Flavor. #LI-DNI