• Be available to work a flexible schedule, including weekends, holidays, and varied shifts. • Handle guest complaints ensuring guest satisfaction. • Process all check-ins and check-outs according to established hotel requirements. • Adhere to payment, cash handling and credit policies/procedures. • Generate, print, and distribute daily reports to designated departments/personnel. • Resolve discrepancies on the room status report with Housekeeping. • Other duties as assigned. Responsibilities Provide superior guest services including check-in/check-out hotel guests courteously and efficiently; process all payments according to established hotel requirements; Provide information and services to any guest or visitor in a friendly, professional manner. Qualifications • High school graduate or equivalent. • Minimum one year customer service experience; previous hotel experience preferred. • Ability to satisfactorily communicate with guests, management, and co-workers to their understanding. • Computer experience preferred. • Bilingual English/Spanish a plus. • Knowledge of local activities and attractions appropriate for clientele. Benefits: • Health insurance • Paid time off • 8 Paid holidays • Marriott Hotel Discounts • 2 Complimentary night hotel stays per year at any Shaner Hotel property (based on availability)