• Be available to work a flexible schedule, including weekends, holidays, and varied shifts. • Greet arriving guests/visitors; bid farewell to departing guests/visitors. • Assist guests and visitors into and out of the hotel van, including loading/unloading luggage. • Ensure that all driveways are kept clear; that vehicles are not parked or left standing in illegal spaces. • Monitor all parking areas/levels; report any vehicle/safety hazards; unauthorized personnel or potential security problems to Manager. • Monitor and maintain cleanliness and organization of all work areas; rectify any deficiencies. • Identify and explain hotel facilities and features to guests while escorting them to the hotel. • Relay accurate directions to guests on inquiries of transportation within the local area. • Handle guest complaints by ensuring guest satisfaction. • Monitor and maintain appearance of hotel van. • Ensure confidentiality of hotel guests and security of guests’ possessions. • Other duties as assigned. Responsibilities Hotel Van Drivers operate the hotel shuttle/van to transport guests safely and courteously to their desired location(s). Qualifications • Valid driver’s license in the state of hotel’s operations. • Excellent driving record. • Must be 21 years or older. • Ability to provide legible communication and directions. • Previous guest relations and/or training. • Ability to satisfactorily communicate with guests, management, and co-workers to their understanding. • High school graduate or equivalent, some college preferred. • Bilingual English/Spanish a plus. • Knowledge of local activities and attractions appropriate for clientele.