• Be available to work a flexible schedule, including weekends, holidays, and varied shifts. • Ensures compliance with and completion of all daily operational procedures by the Housekeeping Department. • Maintain complete knowledge of and comply with all Shaner Hotels, franchise, and hotel/departmental policies and procedures, ensuring that housekeeping team is informed as well. • Handle guest complaints ensuring guest satisfaction. • Train and develop team members and ensure all required training is complete according to standards. • Review the daily business levels, anticipate critical situations, and plan effective solutions to best expedite these situations. • Assist staff with their job functions to ensure optimum service to guests. • Monitor and maintain cleanliness, sanitation, and organization of assigned areas. • Performs housekeeping, laundry, and houseperson functions whenever necessary. • Other duties as assigned. Responsibilities Maintains a high quality of services offered to guests through the management of the functional areas of the housekeeping department and maintain established standards and procedures of Shaner and/or franchise. Direct, implement and maintain a strong service and management philosophy which serves as a guide to respective staff. Qualifications • Prior housekeeping experience in the hospitality industry; supervisory experience a plus. • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. • Ability to satisfactorily communicate with guests, management, and co-workers to their understanding. • High school graduate or equivalent, some college preferred. • Bilingual English/Spanish a plus. • Knowledge of proper cleaning techniques, chemical handling requirements, and use of equipment.