• Be available to work a flexible schedule, including weekends, holidays, and varied shifts • Maintain complete knowledge of hotel features, room types, rates, room availability, and expected arrivals/departures. • Handle guest complaints ensuring guest satisfaction. • Assist staff with their job functions to ensure optimum service to guests. • Assists with managing all aspects of employee performance to ensure productivity and a quality work environment. • Establishes, maintains, and trains standards and procedures for cleaning and safe working conditions in the assigned department(s). • Works to ensure high scores for customer service, cleanliness and other related items on all Shaner and Franchise inspections. • Work closely with Housekeeping management to ensure accurate status of each room, readiness of rooms for check-in and report guest concerns. • Other duties as assigned. Responsibilities Responsible to rotate between Front Desk, Night Audit, and Housekeeping Departments perform work functions in accordance with hotel and franchise standards. Direct, implement and maintain a strong service and management philosophy which serves as a guide to respective staff. Qualifications • Minimum one year of front office management experience in the hospitality industry. • Ability to satisfactorily communicate with guests, management and co-workers to their understanding. • High school graduate or equivalent, some college preferred. • Bilingual English/Spanish a plus. • Knowledge of budget preparation and cost controls. • Knowledge of local activities and attractions appropriate for clientele.