Responsibilities • Understand the values and vision of the organization and align the activities accordingly • Protect the Intellectual Property • Adhere to all the policies and procedures • Should be aware of the functional benchmarking product, process definitions and use of the tools and commands • Demonstrate an understanding of Hackett capabilities associated with the primary and secondary benchmarking products • Develop positive working relationship with Business Advisor and US/Europe/Australia internal clients • Work with other line functions to collect or provide relevant data • Understand the delivery process and participate in the client related support services Location structure development, Login/Password resets, initial testing of any customized tool being used, etc. • Assist team members/clients in reviewing, refining and articulating enquires/requests and projects • Prepare project related materials & custom tools that are used in project delivery • Prepare and deliver draft presentations for stakeholder surveys and process/functional benchmarking results • Prepare and deliver benchmarking data validation material • Validate the appropriate changes identified in the scrub letter made by the client in the database • Create an error-free structured end products such as presentations, spreadsheets etc. • Complete ad hoc knowledge building and business development projects as necessary • Tool testing and providing input into product development as requested Essential Skills Job • Experience in customer relationship management using highly professional verbal and oral communication skills • Should have knowledge on quantitative/ data analytics and research skills with exposure to primary and secondary research • Should be organized and focused on delivering tasks within defined deadlines • Must be dynamic, flexible and possess perseverance skills Personal • Should have understanding of business objectives and organization structure • The candidate must have strong work ethics and trustworthiness • The candidate should possess attention to detail and maintain confidentiality and integrity • Must be highly collaborative and team oriented with commitment to excellence Preferred Skills Job • Must be proficient in Microsoft Office (Advanced) • Should have knowledge on online data collection tools • Self-motivated, fast learner with the ability to operate independently • Must have interest and knowledge on SG&A activities across different industries Personal • Ability to work under pressure to achieve the multiple daily deadlines for client deliverables with a mature approach • Negotiation and persuasion skills are required to work with partners and implement changes • A very inquisitive mind that can factor in several variables acting on the situation