Job Description: Our client, a leading AI platform specializing in medical billing operations, is seeking dedicated and detail-oriented Medical Billing and Insurance Claims Specialists to join our team. The ideal candidates will have at least 6 months of experience in medical billing, insurance claims, or a related field and possess strong English proficiency. As part of our client-facing team, you will be providing vital support to client operations by ensuring accurate and compliant medical billing operations through outbound calling, data categorization, and transcript analysis. Key Responsibilities: • Outbound Calling: • Make outbound calls to insurance companies and payors to collect essential information, including claim statuses, denial reasons, and any additional relevant details. • Conduct all calls in full compliance with the company's guidelines and applicable healthcare regulations. • Maintain professionalism and ensure clear communication during each call. • Data Categorization and Labeling: • Accurately record, categorize, and label calls or information gathered using the taxonomy and definitions provided by the client. • Ensure all claim statuses and call outcomes are properly labeled for consistency in reporting and easy analysis. • Deliver categorized data in periodic reports or through the portal developed by client, following the requested format and frequency. • Call Transcript Analysis: • Analyze recorded call transcripts to extract actionable insights, identifying trends, recurring denial reasons, and other patterns. • Compile findings into periodic reports, providing valuable information to the Client to support process improvements and optimize workflows. Qualifications: • Minimum of 6 months of experience in medical billing, insurance claims, or a related field. • Strong English proficiency, both verbal and written. • Familiarity with healthcare regulations and industry guidelines. • Excellent communication skills with the ability to make outbound calls to insurance companies and payors. • Detail-oriented and able to maintain accurate records. • Ability to work independently while adhering to internal guidelines and procedures. • Proficiency in Microsoft Office Suite or similar software; experience with medical billing software is a plus. Additional Information: This is a full-time position, and the successful candidate will work closely with the clients team to support their AI-powered platform in improving medical billing operations. The role offers an opportunity for professional growth and development within a dynamic, technology-driven environment.