Job Description: We seek an experienced and motivated individual to join our team as a Moderation Trainer. In this role, your main responsibilities are: • Conceptualize training materials based on data and research; • Create training strategies, initiatives, and materials; • Test and review created materials; • Maintain a database of all training materials; • Instruct employee training and onboarding; • Review employee performance and learning; • Conduct training classes on policy/product; • Responsible for Training Needs Analysis and Knowledge transfer for any identified knowledge issues; Job Requirement: • Proficient English (at least C1 level); • Excellent verbal and written communication skills in English, with the ability to express ideas clearly and concisely. • Bachelors degree in any related field; • At least 1-year experience in training within the BPO industry; • Training and coaching skill experience is a plus; • Proficient in Microsoft Office (Outlook, Word, Excel, PowerPoint) and Internet applications; • Ability to communicate clearly and concisely, both orally and in writing; • Knowledge of peoples learning patterns to design programs with excellent efficiency. Benefits: 1. Salary and Benefits • Attractive salary with performance bonus; • Full salary during probation; • Private health insurance; • Paid vacation days with an annual increase in the number; • Sick leave; • No dress code is required. We appreciate your true talent! • Continuous and professional training to fully develop your potential; • Work closely with managers to promote services all over the world. 2. Working time: • 5 shifts per week amounting to 48 hours, arranged by the company; • Able to work on shifts, weekends, and public holidays. Interested candidates should submit their resume and a cover letter detailing their relevant experience and qualifications for the Moderation Trainer role. Shortlisted candidates will be contacted for an interview to further discuss their suitability for the position.