Job Description: Our Company is looking for a Moderation Team Leader to join our Moderation team.Your main responsibilities are: • Create an inspiring team environment with an open communication culture • Set clear team goals • Delegate tasks and set deadlines • Oversee day-to-day operation • Monitor team performance and report on operation metrics. • Managing projects and ensuring that deadlines are met by working with other departments to provide materials needed for completion • Supervising staff members to ensure that they are performing their duties in accordance with company policies • Analyzing data from past operations to identify trends or opportunities for improvement • Reviewing employee performance to ensure that work is being completed effectively • Supervise team members and be able to arrange or cover members working shifts if necessary; • Provide accurate, valid and complete information by using the right methods/tools; • Handle client complaints, provide appropriate solutions and alternatives within the time limits follow up to ensure resolution; • Ensure Operation KPIs are met. • Keep records of issues/problems for further investigation. • Follow communication procedures, guidelines, and policies. • Work with managers about clients' feedback. • Conduct shift briefings and update the team about policy-related changes or any project-related updates. Job Requirement: • Proficiency in English and Bengali Language; • C1 English level required (Able to understand/read documents). • Excellent verbal and written communication skills in English and Bengali, with the ability to express ideas clearly and concisely. • Have at least 1 year of experience in customer support and service analysis positions. • Interest in travel or tourism, familiar with fashion and makeup trends, especially on well-known brand names or trending products, always updated on Social Media Trending Topics; • Proficient skills with MS Office and Google Drive; • Able to join our training session; • Willing to work on rotational shifts, weekends, and public holidays; • Having good communication skills is an advantage.