Job title: Team L ead_ Content Moderation Working Location: Kolkata, India. Job Description: Our International company is seeking TL for Content Moderation in India. Ideal candidates can adapt and are well-known for fast-moving and last-moment change. Key Responsibilitie • Manage, inspire, and mentor a group of content moderators along with TLs. • Hold regular team meetings, evaluate performance, and offer helpful criticism. • Manage escalations and challenging situations while advising and supporting moderators. • Make sure that all content moderation tasks are completed smoothly and effectively. • Keep up with platform rules and regulations and make sure the team follows them. • Keep an eye on the correctness and quality of the content, pointing out any shortcomings. • Implement quality assurance procedures to uphold strict criteria for moderation. • To ensure consistency and correctness, conduct audits and evaluations of the moderator's actions. • Conduct briefings & process updates to the team to improve their abilities. • Work together to update and improve the content rules and policies with the content policy team. • Inform the moderation of any modifications to the policy. • Manage client escalations and reverts to the client mails immediately. • Should make himself approachable for moderators. • Report any issue, challenges directly to the reporting manager immediately. • Will be responsible for checking the roster adherence of moderators and managing shrinkages of the floor. • Leading team meetings, asking questions to Teamleaders, moderators to better understand the representatives are receiving, educating and coaching workers regarding processes and practices, and explain expectations to moderators. • Assisting the team members in identifying trend analysis and establishing call center goals. • Ensure the team members are achieving daily productivity and desired service levels as per the KPIs and incase of any deviation correct action plan to be shared. • Prepare reports and analyze call center data to improve processes, ensure resources are properly allocated based on the volume trend analysis and maximize the call center efficiency. • Attention to details, decisiveness & soft spokenness. • Proficiency with the necessary technology, including computers, software applications, phone systems, etc. Qualification • Excellent verbal and written communication skills in English and Bengali, with the ability to express ideas clearly and concisely. • A track record in content moderation or a related industry. • Strong team management and leadership abilities. • Excellent interpersonal and communication abilities. • Proficiency with software and tools for moderating. • Problem-solving and analytical thinking skills. • Understanding of the rules and regulations for internet platforms. • Ability to manage delicate material and perform under pressure. • Knowledge of the moral and legal issues involved in content moderation. Please note candidate has to be open with rotational shift with 2 rotational week off