Walk IN Interview Date 7th & Customer Support Agent -English & Bengali Our Ideal Customer Support Agent will take responsibility for the following: • Respond efficiently, accurately and with compassion to users who reach out to the platform to appeal a suspension on their account or device. • Learn and utilize various tools and SOPs appropriately. Stay up-to-date with policy and process changes. • Follow up for more information to resolve the users issue and explain possible solutions to ensure our users feel supported and valued. Expectations: • B2 English level required (Able to understand/read documents). • Excellent verbal and written communication skills in English and Bengali, with the ability to express ideas clearly and concisely. • Experience with handling highly sensitive customer issues and de-escalating • Proficiency with computers, CRM software, and strong typing skills. • First-class time management and decision-making skills. • New graduates are welcome. • Being able to start working immediately is a strong plus. If you are interested come down for an interview tomorrow 14 feb 10am-2pm at Gear INC 7th Floor, Godrej Genesis, Street Number 18, Block EP&GP, Sector V, Bidhannagar, Kolkata, West Bengal 700091 Contact Person : Srubabati ( 7003343976 )