Position Title: Customer Account Coordinator Pay Rate: $48,000 - $64,000 Multiple factors, including Individual experience, skills and abilities will determine where an employee is ultimately placed in the pay range. Category/Shift: Salaried Full-Time Physical Location: 33 Phoenix Drive Thorofare, NJ The Job You Will Perform: • Initial point of contact for Sales and Customer. Must also be able to effectively communicate across multiple levels of the organization including production, management, accounting, shipping, and design. • Developing strong client relationships that provide significant input to production planning and service strategies. • Working with operations and utilizing the scheduling system to achieve on-time deliveries • Order Management functions including: estimating, communicating timelines, order entry, follow up, tracking and billing accurately. Responsible for communicating order status. • High degree of accuracy across many systems. This includes order entry, purchase requisition, estimating, maintaining price adjustment files. • Initiating entry of customer complaints into the customer feedback system and follow up as needed to assist in providing timely resolution to customer. • Inventory management with regard to warehouse replenishment orders, analysis of min/max levels, making suggestions for adjustment due to seasonality. Communicating aging inventory and assisting in reconciliation of aged product. • Vendor management and coordination of raw materials to support delivery timelines. The Qualifications, Skills and Knowledge You Will Bring: • Proficiency in computer applications to include Microsoft Word, Excel, PowerPoint and Outlook. HRMS, Kiwi, & SAP a plus. • Excellent problem solving skills. • Ability to adapt to fluctuations in business cycles and workloads due to seasonality of accounts. • The ability to perform math functions including working with fractions and decimals, manipulating and recording figures to provide accurate quantities, e stimating and quotations. • Effectively multi-task and prioritize time and work. • 2-5 years customer service experience, preferably industry specific and account management. Bachelor’s degree preferred.