Job Description Please note the required shifts are Mon - Fri 10:00 AM– 7:00 PM or Mon - Fri 5:00AM - 2:00PM Pacific Time Zone. Job Summary Makes outbound calls to members, completes assigned hand-dial lists, and provides proactive member support, information, and assistance. Adheres to member interaction departmental standards, call quality, and documentation requirements. Job Duties • Schedules high-quality member appointments daily to meet departmental goals. • Completes assigned hand-dial lists and member research requirements with accuracy and efficiency. • Provides basic support and guidance to members with empathy and professionalism. • Participates in ongoing training sessions to enhance service quality and knowledge. Job Qualifications REQUIRED QUALIFICATIONS: • At least 1 year experience in a healthcare service environment, or equivalent combination of relevant education and experience. • High attention to detail and ability to follow member interaction scripting. • Flexible and adaptive to changing priorities and workflows. • Compassionate and service oriented. • Bilingual (English and at least one additional language, as required). • Strong verbal and written communication skills. PREFERRED QUALIFICATIONS: • Healthcare administrative support experience in roles such as Medical Office Assistant, Patient Services Representative, Medical Receptionist, Front Desk Coordinator, or Scheduler. To all current Molina employees: If you are interested in applying for this position, please apply through the intranet job listing. Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V.