Job Track Description: • Performs tasks based on established procedures. • Uses data organizing and coordination skills to perform business support or technical work. • Requires vocational training, certifications, licensures, or equivalent experience. General Profile • Expands skills within an analytical or operational process. • Maintains appropriate licenses, training, and certifications. • Applies experience and skills to complete assigned work. • Works within established procedures and practices. • Works with a moderate degree of supervision. Functional Knowledge • Has developed skillset in a range of processes, procedures, and systems. Business Expertise • Understanding of how teams integrate and work best together to support the achievement of company goals. Impact • Impacts a team, by example, through the quality service and information provided • Follows standardized procedures and receives moderate supervision and guidance. Leadership • Has no supervisory responsibilities. • Manages own workload. Problem Solving • Uses existing procedures to solve standard problems without supervisory approval. Interpersonal Skills • Exchanges information and ideas effectively. Responsibility Statements • Monitors applications and processes and assists with remediation steps. • Follows documented process for daily activities • Assists with researching anomalies in production processes. • Performs actions based on business/operational needs and prepares system reports. • Assists with incident management and support requests. • Works with support teams to define root cause and replicate issues. • Verifies environment stability. • Performs daily tasks competently. • Performs other duties as assigned. • Complies with all policies and standards.