Job Track Description: • Performs business support or technical work, using data organizing and coordination skills. • Performs tasks based on established procedures. • In some areas, requires vocational training, certifications, licensures, or equivalent experience. General Profile • Expands skills within an analytical or operational process. • Maintains appropriate licenses, training, and certifications. • Applies experience and skills to complete assigned work. • Works within established procedures and practices. • Works with a moderate degree of supervision. Functional Knowledge • Has developed skillset in a range of processes, procedures, and systems. Business Expertise • Supports the achievement of company goals by integrating teams for the best outcome. Impact • Impacts a team through quality of services and information provided. • Follows standardized procedures and practices and receives moderate supervision and guidance. Leadership • Has no supervisory responsibilities. • Manages own workload. Problem Solving • Ability to problem solve, self-guided. • Evaluates issues and solutions to provide the best outcome for the client and end-users. Interpersonal Skills • Exchanges information and ideas effectively. Responsibility Statements • Reviews current processes and identifies trends. • Reviews work produced for errors. • Evaluates for performance standards (SLAs) required under contract. • Compares various sampling techniques and identifies correct samples for auditing. • Evaluates workflow tools to run reports. • Coaches Level 1 auditors on sampling techniques and business process knowledge. • Reconciles transaction processing for data accuracy. • Interacts with external auditors to include (SOC 1) Service and Organizational Control Report. • Performs other duties as assigned. • Complies with all policies and standards.