Job Purpose: Client Advisor / Customer Service Officer(CSO) is an individual contributor who plays a very critical and important role into Business. All the necessary training and support will be provided to adhere above mentioned roles and responsibilities. Job Specification: Front Desk Maintenance: • Handle customers at the front desk. If required open door for them. • Come out of your desk to attend them. • Greet and Treat the client well at clinic. • Provide them the required information. • Capture all the required information in the registration form. • Handle incoming and outgoing calls. Clinic Administration: • Must maintain clinic hygiene as per company standard. • Refilling office, stationary and pantry requirements. Maintain actual bills and send the monthly records to finance team. • Maintaining Patient files, Registers (In-out Courier and in-out Stock movement) and other records (banking advice file, Utility bill file). • Checking all the couriers including stationary, hearing aids and other documents from head office or any other clinic at the same time. • Accountable for all financial transactions in the clinic. • Pay utility bills on time. • Responsible for maintenance of shop and expenses. • Sending Reports on time. Details and formats of reports will be shared properly. Customer Service: • Represent Amplifon Values, Mission and Vision in front of the customers. • Create customer satisfaction by maintaining good relationship, providing right information and best quality services. • Register the client and the complete customer journey in VC (Internal software) on daily basis. • Maintain patient file with all the required forms. • After sales services (Repair and Service of Hearing Instrument). Follow up calls at fixed intervals. Sales: • Make confirmation calls for all the appointments booked in VC diary for the day. Try to confirm maximum Assessment Appointments for the clinic. • Additionally minimum 12 follow up calls to book appointment for exiting clients per day. • Actively participate into revenue generation on the clinic. • Actively participate into promotional activities like outreach program, attend camps. Arrangement for camp. • Seamless coordination among sales team and audiologist. Believe in team work. Job Qualifications: Minimum Educational Qualification: Bachelor’s degree in Any field. Client Advisor to reach clinic at 09:50 am to ensure clinic readiness at 10:00 am