To manage channel application support through monitoring of system performance, assessment of business impacts and coordination of issue resolution. • Provide end-to-end application support for Mobile Banking, Internet Banking, and other digital channel applications. • Utilize Oracle PL/SQL, MS-SQL, Windows, and Linux platforms for application support, incident analysis, and troubleshooting activities. • Operational checks (Daily/Weekly/Monthly) as per the IT process guidelines. • Generate and publish weekly, monthly, and ad-hoc reports, dashboards, and management updates related to application performance and support activities. • Analyze incident trends and identify opportunities for automation, process improvement, and operational efficiency enhancements. • Review and maintain Standard Operating Procedures (SOPs), user manuals, support documentation, and operational knowledge repositories. • Collaborate with business users, operations teams, and cross-functional stakeholders to support channel-related initiatives and service delivery requirements. • Ensure compliance with security policies, audit requirements, regulatory guidelines, and internal governance standards. • Participate in Root Cause Analysis (RCA) exercises and drive implementation of corrective and preventive actions for recurring issues. Experience: 7 to 12 years Qualification: Bachelor's degree in Computer Science, Information Technology or related field.