To provide APIs support interfacing with Channels and Payments applications. Manage incident and service request as lodged on ITSM tool. Manage drills • Provide support to the Application Support team for API-related activities • Work on bug identification, analysis, and resolution • Offer hands-on support for APIs and related integrations • Utilize Oracle PL/SQL or MS SQL with practical experience on Windows/Linux environments • Coordinate with third-party vendors and cross-functional application teams as required • Perform operational checks (daily, weekly, monthly) in line with IT process guidelines • Prepare and publish weekly, monthly, and ad-hoc reports based on business requirements • Review incident reports and identify opportunities for automation • Update and maintain SOPs and user manuals as needed • Collaborate effectively within a hybrid team environment • Proactively identify application vulnerabilities and engage security teams/vendors for remediation Qualifications: Bachelor's degree in Computer Science, Information Technology, or related field. Experience: 3 to 5 years