• To provide technical and functional support for enterprise applications used across group functions such as Finance, HR, Risk, Compliance, and Procurement. • The role ensures smooth operations, timely issue resolution, and continuous improvement of business-critical systems. • Provide L1 and L2 support for application issues and interfaces. • Ensure service improvements and adherence to SLAs/OLAs. Document incidents, resolutions, and system changes. • Support audits and regulatory reporting. • Monitor performance and availability of group applications (ERP, HRMS, Risk tools). • Perform daily health checks, log reviews, and diagnostics. • Support upgrades, patches, and config changes. • Document root cause analysis and implement preventive actions. • Liaise with Finance, HR, Risk teams to resolve issues. • Coordinate with vendors and IT for fixes and enhancements. • Participate in UAT and deployments. • Identify automation opportunities and improve support workflows. • Contribute to performance tuning and optimization. Qualification needed: BTECH/ BCA/ BCS Min Exp: 5 years Max Exp: 8 years 3+ years of experience inapplication support and IT operations