• The Incident Manager adheres to the set policies, processes, and systems for the delivery and implementation of a quality incident management processes. • The incident manager is responsible for overseeing the coordination, planning, and organization of resources for the resolution of Incidents. • The Incident Manager is responsible for the end-to-end management of all IT incidents. • Role includes declaring the incident as a major incident and ensuring that the MIM process is followed, and the incident is resolved at the earliest. • Manage & Drive Technology related major incidents • Manage incident progress and establish Internal & external progress updates & flash periodic updates. • Ability to take ownership and be accountable for an incident/task. Experience Range : 8 to 10 Years Qualifications : Bachelor's / Master's Degree