To manage set of Retail Asset products including life cyle of loan and customer service • Responsible for a RA product end to end Operations. • Manage Disbursmeent / PDD / File receipt Management, life cycle of loan. Escalation and resolve issues. • Review the process for compliance Control. Complaints and Audit exceptions - RCA, resolution and permanent fix. • Regular T&M and TAT measurements. • Suggestion on new options to support to collection on bank receivables. • Diagnose and resolve issues related to systems / process faced by the team. • Drive initiatives and work on projects that improve efficiency through process automation. • Cross-functional collaboration to identify automation opportunities for efficiency improvement. Graduate / Post Graduate Min: 7 years Max: 10 years