- Manage the training needs for executives - Ensure that all his DRAs are trained & Certified as per regulatory requirement - Drive performance through team work - Review of teams performance in terms of targets vs actual and guide for necessary optimisation 1) Tracking & Controlling the delinquency of the area, bucket wise, dpd wise and focus on Non-starters for TW Product 2) Regular follow up with delinquent customers through a dedicated team 3) Ensuring adherence of legal guidelines by agencies and executives 4) Manage Productivity by fixing productivity parameters for in-house / collection agencies, monitoring performance against set parameters and periodic review 5) Co-ordination with legal team to ensure necessary legal action is taken on specific cases 6) Ensure collection agencies are complaint with audit & information security requirements of the Organisation Experience Range : 10 to 12 Years Qualifications : Graduate (Any Specialisation) MBA