Processes export/import/remittance documents, LCs/BGs, and discounts in line with internal policy and FEMA/RBI/ICC; coordinates with centralized trade ops and customers. • Maintain First Time Right (FTR) status in all documents submitted to centralized operations. • Provide proactive service to customers, addressing forex-related queries. • Attend RBI, internal, concurrent, and external audits; ensure timely rectification of observations. • Conduct KYC verification and customer due diligence for all forex transactions. • Complete EDPMS/IDPMS entries accurately and within timelines. • Ensure proper disposal of BRCs, duty drawback, interest subvention, ECGC premium, TCS, and other statutory dues. • Share market updates and views with clients to support decision-making. • Support mapped branches (C Category) in trade operations and credit limit processing. • Participate in joint customer visits with branch heads or sales teams. • Stay updated on AML/KYC/RBI guidelines and trade finance regulations. • Complete mandatory e-learning and capacity-building courses (IIBF certification preferred). • Contribute to knowledge sharing and mentoring within the team Experience: 3 to 5 years