• Pivotal role in ensuring the satisfaction of Business and IT Stakeholders through good quality deliveries and good working relationships. • Responsible for building strong relationships with stakeholders, understanding their needs, and advocating for their success within our Bank. • Primary goal will be to drive value for our stakeholders while fostering good partnerships. Stakeholder Relationship Management: • Develop and maintain strong, trusting relationships with key stakeholders within the organization. • Serve as the primary point of contact for stakeholders, addressing their inquiries, concerns, and requests in a timely and professional manner. Customer Advocacy: • Act as the voice of the stakeholders within our organization, representing their interests and advocating for their needs • Collaborate with internal teams, including business, support functions, control functions and Technology Solutions Group Stakeholder Feedback and Insights: • Gather feedback from stakeholders through surveys, interviews, and other channels to gain insights into their needs, preferences, and pain points. • Analyse data and feedback to identify trends, to take corrective decisions and strategic decision-making Qualification: