• To lead and manage the support, maintenance, and strategic enhancement of Oracle Flexcube Corporate and Trade Finance modules. • This role ensures system stability, regulatory compliance, and alignment with business objectives across corporate banking and trade finance operations. Managerial Responsibilities: • Define and execute the support strategy for Flexcube Corporate and Trade Finance modules (e.g., OBTFPM, OBBRN). • Establish governance frameworks for incident, change, and problem management. • Drive continuous improvement and innovation in application support processes. • Liaise with external vendors for support, enhancements, and compliance. • Negotiate service levels and manage vendor performance. • Lead incident, change, and problem management processes. • Lead and mentor the application support team. • Assign tasks, set goals, and monitor performance. • Conduct training sessions for users and internal teams. • Drive to implement best practices. • Coordinate with InfoSec and Technology teams for system hardening, penetration testing, and patch management. • Maintain operational manuals and ensure regulatory compliance. • Drive service improvement reviews and ensure SLAs/OLAs are met. Functional Responsibilities: • Manage Corporate Loans, Current Accounts, Term Deposits, LC, BG, Bills, Packing Credit, SI, and Remittances in Flexcube Corporate & Trade Finance modules. • Lead L2 and L3 support teams, handling month-end, quarter-end, and year-end activities. • Resolve complex functional and technical issues across modules. • Coordinate deployments, upgrades, and patching. • Ensure root cause analysis and implement preventive measures. • Support DR drills, enhancements, and production fixes. Address VAPT and audit findings. • Manage application issues, coordinating with OEMs for bug fixes. • Collaborate with business users, operations, and IT helpdesk for daily issue resolution. Qualification needed: MCA/ MTECH/ BTECH Min Exp: 16 years Max Exp: 18 years Overall 12+ years of experience in banking application support and IT operations. 7 - 12 years in banking application support, with 5+ years in Flexcube Corporate and Trade Finance modules. Experience in managing enterprise applications, digital channels, and UAT environments