1. Attending to the queries raised by branches/other stakeholders on gold loan product, process over multiple channels (Mail, Call, etc.) 2. Submitting report to supervisor on daily call connect & resolution. 1. Attending to the queries raised by branches/other stakeholders on gold loan product, process over multiple channels (Mail, Call, etc.) 2. Submitting report to Supervisor on daily call connect & resolution Experience: 0 to 3 years Qualifications: Graduation (Any Specialization)