Resident Services Associate (Caregiver/Concierge) Oakmont Gardens | 301 White Oak Drive, Santa Rosa, CA 95409 Pay Range: $20-$24 Schedule (Full-Time): 10PM-6AM Be the Helping Hand. Be the Welcoming Face. Be the Connection. At Oakmont Gardens, the Resident Services Associate is a unique blended role combining hands-on resident care, concierge hospitality, and wellness-related administrative support. This position is generally divided between Resident Care Associate duties (40%), Concierge duties (40%), and Wellness clerical support (20%). What You’ll Do: • Assist Assisted Living residents with activities of daily living, including dressing, grooming, bathing, toileting, eating, mobility, and positioning. • Respond to resident call systems, assist with transfers and escorts, and report changes or concerns promptly. • Provide front desk coverage and warmly welcome residents, families, guests, vendors, and service providers. • Answer and direct calls, assist with routine requests, manage visitors, packages, mail, and community communications. • Monitor community entrances and security systems according to established procedures. • Maintain accurate resident information, directories, status lists, logs, calendars, and other administrative records. • Assist with scheduling assessments, appointments, meetings, and other resident-service activities. • Support communication and documentation between residents, families, staff, physicians, and outside providers as directed. • Maintain resident privacy, confidentiality, safety, and professionalism at all times. What We’re Looking For: • High school diploma or equivalent required. • Senior living, caregiving, resident services, concierge, or front desk experience preferred. • Strong communication, organization, and customer service skills. • Comfortable balancing hands-on resident care with front desk and administrative responsibilities. • Working knowledge of Microsoft Office, email, and general office equipment. • Ability to multitask, solve routine problems, and recognize when concerns should be escalated. • Must be able to perform the physical requirements of resident care, including standing, walking, bending, transferring, transporting, turning, and positioning residents as needed. Hospitality Promises We Live By: • We greet warmly, by name and with a smile. • We treat everyone with courteous respect. • We anticipate needs and respond promptly. • We always ask, “Is there anything else I can do for you?” • We maintain professionalism and attention to detail at all times. Why Work at Oakmont Gardens? • Build meaningful relationships with residents and their families. • Gain experience across resident care, hospitality, and wellness operations. • Be part of a collaborative senior living team. • Make a meaningful impact every day in the lives of our residents. Apply Today Oakmont Gardens is an Equal Opportunity Employer