When you work at The Arlington of Naples, you have a front-row seat to the amazing life stories of the wisest people on earth. What’s more, you are part of an extraordinary company – one that’s investing in the future of senior living by investing in you. Don’t just do a job. Be part of an extraordinary life! The Arlington of Naples is recruiting for a hospitality focused Security Guard to join our team! JOB DESCRIPTION Security Guard - PRN Position Title: Security Guard Department: Plant Operations Exempt Status: Non-Exempt Supervisor: Director of Facility Services GENERAL SUMMARY: The Security Officer is responsible for maintaining a safe, secure, and welcoming environment for residents, visitors, and staff. This role combines front-line security responsibilities with emergency medical response, ensuring prompt, professional care during medical incidents while upholding The Arlington’s hospitality standards. This position serves as a first responder for medical and facility emergencies and plays a vital role in resident safety, emergency preparedness, and community support. PRINCIPLE DUTIES: Essential Job Duties: • Greet and welcome all residents, visitors, vendors, and contractors in a warm, professional, and hospitable manner. • Verify, document, and monitor the presence of all third-party contractors, visitors, and vendors entering the community, ensuring proper access and direction. • Deliver exceptional customer service to all individuals entering and leaving the premises, ensuring a positive and respectful experience. • Respond promptly to fire alarms, emergency calls, and security incidents throughout the community. • Conduct scheduled patrols and security rounds inside and outside the buildings to maintain a safe and secure environment for residents and property. • Develop and maintain positive working relationships with residents, family members, visitors, and team members to ensure security and emergency procedures meet community needs. • Assist with special security needs involving employees, visitors, and residents as situations arise. • Maintain entrances, exits, and walkways to ensure safe passage at all times; remove snow and debris from exit areas as needed. • Complete written incidents and shift reports detailing security, safety, or medical events that require administrative awareness. • Perform duties in accordance with established policies, procedures, and priorities set by the supervisor. HOSPITALITY FOCUS: The Arlington fully embraces a culture of hospitality. To that end, we include the following hospitality promises as a guide for our interpersonal interactions with residents, co-workers, and guests: • We greet residents, employees and guests warmly, by name and with a smile. • We treat everyone with courteous respect. • We strive to anticipate resident, employee and guest needs and act accordingly. • We listen and respond enthusiastically in a timely manner. • We hold ourselves and one another accountable. • We embrace and value our differences. • We make residents, employees and guests feel important. • We ask “Is there anything else I can do for you?” • We maintain high levels of professionalism, both in conduct and appearance, at all times. • We pay attention to details. WELLNESS FOCUS: The Arlington employees are expected to promote a healthy community culture for all residents and employees. This is a whole-person approach to health and wellness which includes eight dimensions of wellness: Emotional, Environmental, Health Services, Intellectual, Physical, Social, Spiritual and Vocational. Through these efforts we can ensure and exceed residents’ wellness needs relating to their mind, body and soul, which may also have a positive effect on the employees, as a result. QUALIFICATIONS: • Class D Security License (preferred) • Ability to respond on short notice and work flexible schedules as needed. • Strong decision-making skills with the ability to remain calm in emergency situations. • Ability to read, write, and communicate effectively in English. • Ability to follow written and verbal instructions and perform basic arithmetic. • Exceptional hospitality mindset and customer service focus (required) • Willingness to participate in ongoing training related to first response, emergency preparedness, and community safety. PHYSICAL REQUIREMENTS/WORKING CONDITIONS: Light to moderate physical effort 90% of the time; may be exposed to the elements (heat, cold, rain, snow); ability to lift 50 pounds; ability to walk 90% of the workday; ability to stoop and stretch occasionally; must observe universal precautions. If you're an enthusiastic, compassionate, senior care professional who is passionate about hospitality and senior engagement- please apply, we'd love to get to know you! EEO Employer