Full Job Description This position is permanent work from home for any candidates in the PST/CST/MST time zone and includes a $1000 sign on bonus as well as an additional $2000 180 days after your start date! The sign on and retention bonuses are not applicable to current internal employees of CVS or Aetna. (Bonuses are only applicable to specific positions, locations, and business groups. Applicable roles have the bonus language in the job posting.) We are currently recruiting top talent for our Medicare Retiree Solution Customer Service Center. Our goal is to provide compassionate, innovative and proactive customer service to our Medicare members. We will use our skills and expertise to motivate positive change and collaboration, whenever possible. We are the knowledgeable, trusted, advocates for our members. The key to our success is our people. This position requires a high degree of adaptability, empathy and patience. • Educates plan benefits, answers questions and resolves issues based on incoming telephone member contacts • Utilizes compliant documentation standards • Provides empathetic and member centric service • Exceeding our members expectations is our standard • Ensure that every member is shown respect, kindness and all questions are thoroughly answered/resolved Pay Range The typical pay range for this role is: Minimum: 17.00 Maximum: 27.16 Please keep in mind that this range represents the pay range for all positions in the job grade within which this position falls. The actual salary offer will take into account a wide range of factors, including location. Required Qualifications Demonstrated ability to be empathetic and compassionate Ability to apply patience Adaptability Basic computer, typing and telephony skills Or, equivalent military experience COVID Requirements COVID-19 Vaccination Requirement Arsenault requires certain colleagues to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, religious belief, or other legally recognized reasons that prevents them from being vaccinated. You are required to have received at least one COVID-19 shot prior to your first day of employment and to provide proof of your vaccination status or apply for a reasonable accommodation within the first 10 days of your employment. Please note that in some states and roles, you may be required to provide proof of full vaccination or an approved reasonable accommodation before you can begin to actively work. Preferred Qualifications Customer Service experiences preferred Education High School diploma, G.E.D. or equivalent experience Business Overview Bring your heart to Arsenault Every one of us at Arsenault shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand with heart at its center our purpose sends a personal message that how we deliver our services is just as important as what we deliver. Our Heart At Work Behaviors support this purpose. We want everyone who works at Arsenault to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable. We strive to promote and sustain a culture of diversity, inclusion and belonging every day. Arsenault is an affirmative action employer, and is an equal opportunity employer, as are the physician-owned businesses for which Arsenault provides management services. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.