Customer Service & Logistics Coordinator Seeking an experienced Logistics Customer Service professional with skills in material procurement, customer order management, invoicing/billing and shipment processes. Key Responsibilities: • Manage the purchasing process for clients buying parts ensuring all customer needs are met and/or exceeded • Ensure all invoices are raised and processed accurately and delivered to clients within the required timeframes • Ensure supplier performance (cost, on-time delivery and quality) including material costs are accurate and available for pricing • Control freight costs (inwards/outwards/local/international) • Track spare parts backlog • Ensure branches are aware of shipping details • Complete required reports are completed accurately and on time • Ensure all staff management processes are completed as per company requirements and meet all deadlines – including but not limited to performance reviews, salary reviews, recruitment processes, etc. • Ensure orders are accurate and delivered within designated timeframes to clients • Ensures ordered are accurately invoiced within designated timeframes to clients • Ensure that all freight and shipping consignment orders conform to regulations as demanded by the country of destination • Liaise with the Finance team regarding the credit history, payment terms and, where applicable, LC requirements for all customer orders received • Sign off on purchase orders for stock required to support customer sales orders and MRP generated purchase orders up to a value of $15,000. Qualifications • 5 years of recent work experience in a supply chain role and understanding of credit management. • Manufacturing industry experience is highly preferred • Extensive knowledge of export documentation including booking freight (air & sea), letters of credits, bill of lading, packing lists, certificates of origin and embassy legalization requirements • Extensive understanding and knowledge of MRPII based enterprise systems • Understanding of client & supplier credit management principles • Practical knowledge and understanding of purchasing, sales ordering and invoicing processes • Must be self-motivated, driven, reliant and forthcoming • Able to multitask, flexible and works well under pressure • Ability to develop, build and maintain strong relationships with management, co-workers, suppliers and clients • Represent company values that include being a good team player, passionate, professional, committed, honest and treating people with dignity and respect • Must have excellent communication (written and verbal), be able to negotiate, solve problems & make decisions in line with organizational philosophies and practices to lead and be a part of a successful team Send resume to [email protected]