Seeking an experienced Order Administrator - CSR to manage all aspects of orders processing and fulfillment, ensure a timely response to internal & external customer requests to achieve customer satisfaction goals. Candidates MUST HAVE EXCELLENT EXCEL SKILLS WITH V-LOOKUPS, PIVOT TALBLES & FORMULAS FOR data analysis and reporting. General Duties: • Assist in the daily aspects of order processing, fulfillment, and customer service. • Provide quick and accurate responses to interoffice emails and emails from customers. • Assist in generating reports using excel. • Work with different departments, like receiving, depot, planner and shipping to fulfill the customers requests on timely manner. • Provide estimate delivery time if the request cant be made on time • Assist to verify OSD & exception handling cases to feedback to customer. • Other duties as assigned. • Build and maintain a work environment that is positive and is supported by open feedback and two-way communications at all levels. • Responsible for maintaining a positive work environment while supporting the companys culture and fostering a healthy and safe work environment, focusing on the well-being of all associates. Qualifications - Education and/or Experience • High school graduate or equivalent. • At least one year of RECENT CSR/Order Management experience. • Must be proficient with MS Excel for data analysis (this includes formulas, pivots and v-lookups). • Work well with a team and exhibit effective communication skills. • Pays close attention to details to identify order discrepancies and resolve issues with variances. • Possesses clear knowledge of computer ordering systems and has ability to navigate and troubleshoot computer systems as necessary. • Needs to be hands-on with ambition and drive to succeed - Makes things happen. • Goal oriented and must be accustomed to achieving results through teamwork. • Shows determination to achieve excellent results, finding better ways, demands top performance, inspires commitment and is proactive