Ithaca College Annual Fund is looking for a Student Supervisor for our Phonathon Program. Qualifications • Currently enrolled as a student at Ithaca College and has been employed in Phonathon. • Demonstrated understanding of and comfort with Ithaca College fundraising activities, including Phonathon goals and objectives. • Familiarity with Ithaca College campus, activities, and history • Ability to motivate and create enthusiasm with peer group. • Ability to communicate directions and information in a concise and constructive manner. • Interest in helping Ithaca College • Courteous and engaging personality • Able to present information concisely and persuasively. • Able to follow directions and accurately record data/details. • Good time-management skills • Reliable and dependable • Detail oriented and proactive. • Creative • Team player and the ability to work independently. • Demonstrated leadership and management skills. • Willingness to learn appropriate ways to provide constructive feedback to peers. Responsibilities • Serve as a role model for callers, always displaying a positive and professional attitude. • Help callers reach goals by answering questions, coaching, and demonstrating good phoning techniques. • Reinforce good phoning skills by providing support and encouragement to callers. • Prepare calling assignments. • Select motivational activities for each shift and prepare all activity materials, incentives, etc. • Assist with any additional related duties as they occur. • Meet Phonathon performance standards. • Manage schoolwork load and job hours. • Uphold Phonathon employment and confidentiality agreements. • Inform Ithaca College alumni and parents about campus events, news, enhancements, and initiatives (Calling, Texting & Emailing). • Professionally communicate Ithaca’s mission and priorities • Maintain and update information and records. • Ask alumni and parents to make a gift to support the College by credit card, pledge, or check. Schedule/Hours • Work two shifts per week. • Shift times: o Monday evening, 6:00 p.m. - 9:00 p.m. o Tuesday evening, 6:00 p.m. - 9:00 p.m. o Wednesday evening, 6:00 p.m. - 9:00 p.m. o Thursday evening, 6:00 p.m. - 9:00 p.m. • Attend and participate in supervisor meetings. Experience You will Gain: • Professional experience • Confidence • Knowledge of Ithaca College • Better understanding of Philanthropy/Giving Back • Develop transferable skills: • Verbal Communication • Leadership • Collaboration and teamwork • Time management • Money management • Customer Service Skills • Ability to negotiate. • Ease/comfort meeting/talking to new people. • Networking Opportunities Hourly Pay: $16.30 Supervisor: Kelly Dukerich