JOB SUMMARY: Prepare and issue banks for employees, perform drops, balance cash/chips/other cash equivalents, verify employee drops, complete deposits. Position: Hourly, Part-time Location: Gold Strike Casino PRINICIPAL DUTIES AND RESPONSIBILITIES: • Facilitates a wide range of transactions, including a high volume of cash transactions; performs noncash transactions for guests in a courteous, accurate, and timely manner. • Counts funds and reconciles daily summaries of transactions to balance the main cage, cash vault, and chip vault. • Issues banks to employees and drops funds from employees and guests. Verifies money employees drop during shifts and close out. • Processes and completes daily deposits. • Processes cash handling transactions including chip issuance and redemption, currency exchanges, check cashing, cash advances, slot machine ticket and promotional voucher redemptions. • Introduces and promotes rewards program membership benefits and explains details of current promotions, offers and other event information to guests. • Enrolls guests into the rewards program, issues membership cards, and maintains accurate player tracking information. • Treat situations with the appropriate sense of urgency. • Conducts entry level player evaluations. • Verifies and distributes payments of jackpots or special payouts and ensures accurate completion of required paperwork. • Maintains cash and accountability of ATMs and various Kiosks. • Handles guest requests, disputes, and complaints in a professional manner, escalating issues to leadership when necessary. • Safeguards company assets and reconciles daily transactions to balance at the end of shift. • Maintains confidentiality of all casino and guest information. • Maintains a clean, well-organized and properly stocked work area and environment. • Complete credit-related transactions accurately. • Inputs, reviews, and monitors information in the IGT Patron, CTA, and casino credit systems. • Updates leadership on guest information that is modified during your shift. • Maintains and completes various gaming and company forms and reports. • Answers cage/credit/promotional related phone calls, potentially multiple lines at once. • Verifies and updates player information and history in both the gaming and player systems. • Communicates with leadership regarding credit applications. • Performs other job-related duties as assigned. MINIMUM REQUIREMENTS: • High School Diploma or General Education Degree (GED) and/or equivalent combination of education and experience. • One (1) year cash handling experience. CERTIFICATIONS, LICENSES, AND REGISTRATIONS: • Ability to obtain and maintain licensing by the appropriate gaming authority. KNOWLEDGE, SKILLS, AND ABILITIES: • Knowledge of principles and processes for providing excellent guest service. • Knowledge of computers and proficient in the use of computer software as it relates to the job. • Effective verbal communication skills. • Ability to communicate and express thoughts and ideas in a clear and concise manner, both in writing and verbally. • Ability to deliver a level of service that creates an atmosphere that makes our guests want to return, providing each guest a positive, memorable entertainment experience. • Ability to remain calm and professional under stressful conditions and during stressful interactions. • Ability to learn casino games and property amenities to better serve guests. • Ability to perform basic mathematical computations accurately. • Ability to learn and explain gaming promotions including drawings and tournaments. • Ability to learn, and remain in compliance with, federal, state, and local laws, regulations, and ordinances, as well as company and departmental polices, practices and procedures. • Ability to make sound decisions when involving guest service. • Ability to develop and maintain positive working relationships with others. • Maintains a friendly, upbeat attitude with a smile through adverse situations. • Present a pleasant, professional appearance. • Presents a friendly demeanor, including a smile and welcoming attitude with co-workers, internal, and external guests. *This is not intended to include every duty or responsibility of the job, nor is it intended to be an all-inclusive list of the skills and abilities required to do this job.