The volunteer plays a vital role in enhancing the quality of care delivered to the patient and family through direct patient/family care activities, or administrative activities that support the hospice agency’s goal of quality patient/family care. "This is a volunteer position and ineligible for pay" • Provides office support for direct patient care (may include activities such as create patient/family teaching material, mailings, filing, etc.), completes all chosen assignments in a timely manner, paperwork is neat, thorough, and legible. • Provides assistance to the hospice program and/or patient/family in accordance with designated activities. • Provides input into the plan of care and Interdisciplinary Team meetings as applicable. • Communicates availability and schedule changes to supervisor. • Accurately documents services provided as trained and instructed by the hospice agency. • Maintains strict patient confidentiality. • Attends at least four (4) in-services per year. • Completes all mandatory trainings. • Submits annual renewable documents timely. • Volunteers who provide patient care and support services according to their experience, training and education must be in compliance with agency policies and under the supervision of an agency employee Experience Requirements • Experience in working with people and willing to serve others • Less than 6 months Skill Requirements • Mature, non-judgmental, caring, people-oriented individual who is supportive of the hospice concept of care • Completes Volunteer Training Program