Job Location: remote role supporting East Pennsylvania (Scranton/Wilkes-Barre area) What's in it for you? • Collaborate: Engage with healthcare professionals to optimize healthcare delivery and improve patient outcomes. • Execute: Apply your mechanical skills in a dynamic and rewarding healthcare environment while interacting with healthcare professionals. • Impact: Your work will help optimize healthcare delivery, directly impacting patient lives. • Develop: Learn pharmacy and nursing workflows and understand how medication management systems significantly drive efficiency and reduce wasteful spending. • Inspire: Opportunities for advancement and learning specialized automated or robotic products. Field Service Engineer Level I Responsibilities and Qualifications: • Responsibilities: • Provide moderate-level onsite troubleshooting, preventive maintenance, and emergency maintenance of Omnicell's electro-mechanical solutions. • Regularly communicate with manager-level nursing and pharmacy staff and work on problems of moderate scope. • Basic Qualifications: • Coursework in Network Engineering, Robotics, or Electronics. • Experience working in a hospital environment. • Preferred Qualifications: • Bachelor’s Degree in Engineering/Technology or related discipline and experience troubleshooting and repairing electronic, mechanical, or computer devices. Field Service Engineer Level II Responsibilities and Qualifications: • Responsibilities: • Independently perform onsite troubleshooting, preventive maintenance, and emergency maintenance of Omnicell's electro-mechanical and automation solutions. • Regularly communicate with director-level nursing and pharmacy staff and tackle problems of advanced scope. • Provide coaching and mentoring as needed. • Basic Qualifications: • Coursework in Network Engineering, Robotics, or Electronics. • Experience working in a hospital environment. • Preferred Qualifications: • Bachelor’s Degree in Engineering/Technology or a related discipline AND one year of relevant experience; OR • Associate's Degree/Trade School Certification/Military Training in an Engineering/Technology related discipline, AND four years of relevant experience; OR seven years equivalent experience troubleshooting and repairing electronic, mechanical, or computer devices. • Knowledge of FDA regulations for medical devices and Quality Management Systems. Shared Responsibilities for both Levels: • Thoroughly document all service events according to Omnicell's policies and procedures. • Meet company guidelines for response time and service levels. • Escalate product bugs, malfunctions, and design issues through support channels. • Participate in various staff meetings. • Maintain service quality and customer satisfaction. • Manage parts inventory and return materials process. Work Conditions for both Levels: • Must be able to lift 50 lbs. to approximately 5 ft. high. • Available 24 hours a day, Monday through Friday, and for weekend on-call rotations. • Frequent local travel in the primary area. • Backup support in adjacent areas as needed. • Provide work area at home and space for trunk stock inventory. Note: The selected individual must have a valid driver's license with an acceptable driving record, be able to meet Omnicell's insurance coverage requirements, and have their own vehicle in acceptable working condition.