🚀 Senior Vice President, Disability & Leave (Remote - Anywhere in the U.S.) 🇺🇸 🌟 Lead Strategy. Drive Growth. Shape the Future. Broadspire is seeking a visionary Senior Vice President, Disability & Leave to lead the strategic direction, growth, and operational excellence of our Disability & Leave business. This executive role will shape business strategy, drive innovation, and strengthen our position as an industry leader. What You'll Do ✅ Develop and execute growth strategies that drive profitability and market leadership ✅ Lead Disability & Leave operations, quality, compliance, analytics, and client experience ✅ Partner with executive leaders to deliver innovative, scalable solutions ✅ Strengthen client relationships and deliver exceptional outcomes ✅ Identify market trends, regulatory changes, and new business opportunities ✅ Serve as an industry thought leader with clients, brokers, consultants, and industry partners What We're Looking For 🔹 Executive leadership experience within Disability & Leave services 🔹 Proven success driving business growth, operational excellence, and financial performance 🔹 Strong expertise in claims operations, compliance, and client management 🔹 Ability to lead large, high-performing teams through transformation and growth 🔹 Exceptional leadership, communication, and stakeholder management skills • Business Strategy & Financial Leadership • Establish and execute the long-term strategic vision and business plan for the Disability & Leave organization, aligning growth, profitability, client, operational, technology, and talent strategies with overall enterprise objectives. • Own the financial performance of the Disability & Leave business, including revenue, profitability, operating expenses, margins, productivity, and achievement of annual and long-term financial objectives. • Partner with Finance and executive leadership to develop annual budgets, financial forecasts, business plans, investment priorities, and performance targets. • Develop and execute strategies to drive profitable revenue growth, improve operating leverage, optimize cost-to-serve, and increase the scalability of the business. • Establish business performance metrics and dashboards that provide clear visibility into financial, operational, quality, service, client, and growth performance. • Monitor business performance against established objectives and take timely corrective action when results do not meet expectations. • Evaluate investment opportunities and develop business cases for technology, talent, infrastructure, products, and other strategic initiatives. • Establish priorities for resource allocation, balancing near-term financial performance with investments required to support long-term growth and competitive differentiation. • Partner with executive leadership to assess market opportunities, strategic partnerships, acquisitions, and other opportunities to expand Disability & Leave capabilities and market presence. • Ensure the Disability & Leave business remains operationally and financially scalable as client requirements, claim volumes, regulatory requirements, and market dynamics evolve. • Product, Service & Market Strategy • Define and continuously evolve Broadspire’s Disability & Leave product and service strategy based on client needs, market trends, regulatory developments, competitive dynamics, and emerging opportunities. • Establish a roadmap for differentiated Disability & Leave solutions that enhance client value, claimant experience, operational performance, and competitive positioning. • Evaluate opportunities to expand products, services, delivery models, and capabilities across existing and new markets. • Partner with Sales, Client Services, Product, Technology, Operations, and executive leadership to translate market and client needs into scalable solutions. • Monitor competitive offerings, industry developments, emerging technologies, and changing employer and claimant expectations to identify opportunities for innovation and differentiation. • Develop strategies to strengthen Broadspire’s market position and establish sustainable competitive advantages within the Disability & Leave marketplace. • Serve as a senior thought leader on emerging trends affecting Disability & Leave, including changes in leave legislation, integrated absence and disability management, digital claimant experience, automation, artificial intelligence, analytics, and evolving employer expectations. • Represent the organization in industry forums, conferences, professional associations, and other external settings to strengthen market presence and establish thought leadership. • Claims & Operational Excellence • Establish and oversee Disability & Leave claim handling standards, ensuring consistent application of best practices across all operations. • Establish Broadspire’s claims management philosophy and standards, balancing claimant experience, regulatory requirements, quality, consistency, appropriate claim outcomes, and financial performance. • Lead the ongoing evaluation, enhancement, and governance of quality assurance programs, audit methodologies, and performance measurement processes. • Partner with operational leadership to identify trends, root causes, and opportunities for improvement, implementing corrective actions that drive measurable improvements in quality, productivity, service, and financial performance. • Monitor individual, team, and organizational performance metrics to ensure achievement of quality, productivity, service, client, and financial objectives. • Establish appropriate governance and escalation processes for complex, high-risk, or high-impact claims and operational issues. • Partner with clinical and operational leaders, where applicable, to ensure appropriate integration of clinical expertise, evidence-based practices, and professional standards into claims management. • Oversee workforce planning and staffing strategies, aligning claim inventories, caseloads, skill requirements, and organizational resources with budgetary, operational, service, and quality expectations. • Establish and maintain operating models that support scalability, consistency, flexibility, and efficient allocation of resources across the Disability & Leave organization. • Drive continuous improvement and operational transformation initiatives designed to improve claim outcomes, productivity, quality, service, and cost effectiveness. • Ensure operational processes and capabilities are designed to support client retention, new business growth, successful implementations, and evolving market requirements. • Champion a culture of accountability, continuous learning, innovation, and operational excellence throughout the Disability & Leave organization. • Claims Quality & Customer Outcomes • Develop and maintain industry-leading standards for claim quality, accuracy, timeliness, consistency, and customer experience. • Develop tools, reporting, and analytics that improve claim quality, decision-making, audit performance, and identification of emerging risks and trends. • Establish governance processes to identify systemic quality issues and ensure timely root-cause analysis and corrective action. • Monitor claimant and client experience throughout the claim lifecycle and identify opportunities to improve communication, responsiveness, transparency, and service delivery. • Partner with Operations, Client Services, Quality, Compliance, and Technology to address recurring service or claim issues and improve end-to-end customer outcomes. • Evaluate opportunities to improve return-to-work, claim duration, appropriate claim management, and other outcome measures relevant to the Disability & Leave business. • Ensure quality and customer experience objectives are appropriately incorporated into operational performance management and leadership accountability. • Serve as Broadspire’s senior subject matter expert on Disability & Leave claim management, industry practices, emerging trends, and operational best practices. • Client Leadership & Customer Experience • Own executive accountability for client outcomes, retention, satisfaction, and the overall quality of the Disability & Leave client experience. • Serve as an executive sponsor for key client relationships, ensuring exceptional service delivery and alignment with client expectations and strategic objectives. • Build trusted relationships with senior client executives and serve as a strategic advisor on Disability & Leave and broader absence management issues. • Engage directly with clients to understand evolving business needs, identify opportunities for program enhancements, and provide strategic thought leadership. • Establish and monitor customer experience standards, performance metrics, service levels, and client commitments designed to drive satisfaction and retention. • Partner with Operations and Client Services leadership to resolve complex or escalated client issues and ensure timely, sustainable resolution. • Monitor client performance, escalation trends, retention risks, and opportunities to identify areas requiring executive intervention. • Partner with Sales and Client Services to identify opportunities to expand service offerings and deliver additional value to existing clients. • Support successful implementations, transitions, renewals, and major client initiatives by providing executive leadership and accountability. • Promote a proactive, customer-focused culture that prioritizes responsiveness, accountability, partnership, and continuous improvement. • Sales, Growth & Business Development • Build and maintain strategic relationships with clients, prospects, brokers, consultants, carriers, and industry partners to support revenue growth and market expansion. • Partner with Sales and Client Services leadership to develop and execute business development strategies for national, regional, and key account opportunities. • Support new business pursuits, finalist presentations, requests for proposal (RFPs), and client implementations by serving as an executive representative of Broadspire’s Disability & Leave capabilities. • Serve as an executive sponsor throughout the sales cycle, helping articulate differentiated capabilities, value propositions, outcomes, and strategic solutions. • Identify cross-selling, upselling, and expansion opportunities across existing client relationships by aligning solutions with client needs and business objectives. • Develop strategies to improve client retention and maximize the long-term value and profitability of existing relationships. • Analyze market trends, competitive dynamics, client needs, and emerging opportunities to identify potential sources of revenue growth. • Partner with executive leadership to evaluate strategic partnerships, acquisitions, and other inorganic growth opportunities where applicable. • Contribute to merger, acquisition, and integration initiatives, including operational and capability due diligence, strategic assessment, and integration planning where applicable. • Represent Broadspire at industry conferences, professional associations, client events, and other external forums to reinforce brand recognition and establish thought leadership within the Disability & Leave marketplace. • Compliance, Risk & Governance • Provide executive oversight of regulatory compliance programs, ensuring adherence to federal, state, and client-specific requirements governing Disability & Leave administration. • Partner with Compliance, Legal, Operations, Technology, and other stakeholders to evaluate regulatory changes and implement process, system, and procedural enhancements as required. • Establish governance processes and controls designed to mitigate operational, legal, regulatory, financial, and reputational risk. • Establish an enterprise risk framework for the Disability & Leave business, identifying, assessing, monitoring, and mitigating material risks. • Oversee risk related to claims operations, regulatory compliance, litigation, client commitments, technology, data, vendors, business continuity, and operational resiliency. • Lead internal and external audit activities, including claim file reviews, compliance testing, findings analysis, and the development and execution of corrective action plans. • Monitor compliance trends and emerging legislative developments to proactively position Broadspire for future regulatory requirements. • Ensure accurate and timely reporting to clients, regulators, and executive leadership regarding compliance performance, material risks, and mitigation activities. • Ensure appropriate governance and escalation processes are in place for significant operational, regulatory, client, or reputational issues. • Foster a culture of compliance, risk awareness, accountability, and ethical decision-making across all levels of the Disability & Leave organization. • Organization, Talent & Leadership • Provide leadership, coaching, and development to senior operational and functional leaders, fostering a high-performance culture and strong succession planning framework. • Build and maintain an effective leadership team with the capabilities required to execute the Disability & Leave strategy and support future growth. • Establish organizational goals, performance expectations, and accountability measures aligned with strategic priorities. • Develop organizational structures, operating models, and workforce strategies that support scalability, efficiency, innovation, and high-quality service delivery. • Establish succession plans and talent development strategies for critical leadership and operational roles. • Develop talent pipelines and career pathways that strengthen Disability & Leave capabilities and promote employee engagement and retention. • Foster a culture of accountability, collaboration, continuous improvement, innovation, inclusion, and customer focus. • Ensure leaders have the tools, resources, training, and performance expectations necessary to achieve business objectives. • Promote organizational readiness for business transformation, technology modernization, regulatory change, and evolving client requirements. • Establish workforce strategies that appropriately balance internal capabilities, staffing levels, specialized expertise, third-party resources, and changing business demands. • Vendor & Third-Party Management • Establish strategic oversight of third-party partners and vendors supporting Disability & Leave operations, technology, clinical services, or other critical business capabilities. • Ensure vendor relationships deliver appropriate levels of quality, service, compliance, scalability, and cost effectiveness. • Establish performance standards, governance mechanisms, and accountability measures for critical third-party relationships. • Evaluate opportunities to leverage strategic partners to enhance capabilities, improve scalability, reduce cost, or accelerate innovation. • Partner with Procurement, Legal, Compliance, Technology, and Operations to ensure appropriate due diligence, contracting, risk management, and ongoing performance oversight. • Enterprise Leadership & Strategic Oversight • Serve as a member of the senior leadership team and contribute to enterprise-wide strategy, planning, and decision-making. • Partner with executive leadership to develop and execute annual business plans, budgets, staffing models, investment priorities, and long-term growth strategies. • Lead enterprise initiatives focused on operational transformation, technology modernization, automation, artificial intelligence, predictive analytics, service innovation, and business scalability. • Utilize data and business intelligence to drive strategic decision-making, operational efficiency, financial performance, and improved client outcomes. • Establish clear measures of success for strategic initiatives and ensure accountability for execution and results. • Ensure organizational readiness to support client retention, growth, operational scalability, and evolving market demands. • Represent Broadspire’s Disability & Leave business and the organization with senior internal and external stakeholders, reinforcing credibility, expertise, and market leadership. • Collaborate across business units to identify opportunities to leverage Disability & Leave capabilities, expertise, technology, and client relationships across the broader organization. • Anticipate future business, regulatory, technological, and market developments and position Broadspire to respond proactively. • Champion a culture of innovation, accountability, customer focus, and continuous improvement across the Disability & Leave business. • Bachelor’s Degree or equivalent work experience required. • Minimum of ten years progressive experience in managing integrated disability and absence management programs with preference for employer-based experience • Six years in a supervisory or leadership capacity required • Expertise with IDAM best practice benchmarking and metrics • Demonstrated ability to establish critical relationships at all levels of the organization and with external partners • Exceptional communication skills, change management skills, and customer focus • Strong organizational and time management skills • Excellent oral, written, and presentation skills • Demonstrated experience in building high performance teams - ability to inspire a shared vision and empower and motivate a team. Desired: • Experience in a broader integrated health and productivity model including healthcare, on-site clinics, wellness, and EAP • Experience with middle to large complete company e.g. 7,000 + employees, union representation and industrial, highly physically demanding jobs. • Licensed disability adjuster #LI-DV1