🚀 Lead Claims Operations and Drive Growth Across Central Pennsylvania! 📈🚗 Location: Harrisburg, PA 📍 Work Setup: Hybrid – Work From Home + Driving Role 🚗🏡 What We’re Looking For 👥 5+ years of supervisory or leadership experience 📝 5+ years of insurance-related experience 📈 Strong business development, team management, and operational leadership skills 🤝 Ability to build client relationships and drive revenue growth • Provides direction and supervision to adjusters and other district support staff. • Recruits, selects, orients, hires, coaches, counsels, disciplines and evaluates performance of district employees. • Assigns work ensuring balanced workload for employees in Service Center. • Sets district objectives, monitors and appraises employee performance. • Communicates and enforces ethical business practices and compliance with laws and regulations of jurisdiction. • Maintains product quality through compliance with service standards and client instructions in addition to handling escalations. • Monitors open case inventory and ensures proper and timely closing and billing of files. • Completes file re-inspections and audits as requested. • Establish and oversee clear objectives to all district staff with respect to open case inventory with proper and timely closing and billing of files. • Assigns work ensuring balanced workload for employees in district. • Establish and oversee clear objectives with respect to billed and unbilled inventory processes to meet business unit Days Sales Outstanding objectives. • Monitors accounts receivable to encourage positive cash flow and to minimize aged accounts receivable. • Monitors and improves efficiency of district operations. • Establish market presence and identify revenue opportunities. • Responsible for the development of a sales plan and coordinates local sales efforts with national and regional sales plans. • Makes sales calls on potential and existing clients. • Directs sales solicitation activities of others as required. • Upholds and projects the corporate image by participating in industry organizations and functions. • Evaluates and recommends continuing professional education of district personnel. • Maintains personnel records and approves salary adjustments. • Upholds the Crawford Code of Business Conduct at all times. • Participates in special projects or performs duties in other areas as requested. • College degree or an equivalent combination of education and experience. • 8 years of experience delivering services and supervising the delivery of services offered by the district; previous management experience desirable. • Operations, process and technical knowledge. • Management skills. • Strong verbal and written communication skills. • Good analytical ability and mathematical skills. • Business development and sales skills. • Ability to effectively manage, supervise, and develop employees. • Ability to effectively manage a budget and the profit and loss of an operation. • Thorough knowledge of services being delivered by branch office. • Personal computer skills. • Strong organizational and interpersonal capabilities. • Must have or secure and maintain the appropriate license(s) as required by the state(s) at the adjuster/supervisory/management level. • Must possess a valid driver’s license. • Must complete continuing education requirements as outlined by Crawford Educational Services. • Additional courses may be required by jurisdiction for maintenance of license. #LI-JC3 #LI-Hybrid