🌟 Leave Specialist – Overland Park, KS (Onsite) 🌟 Make a real impact while building your career! Why you’ll love this role: ✅ Work onsite in Overland Park, KS with a collaborative team ✅ Make a real impact on employees’ lives ✅ Join a team that’s passionate, supportive, and fun ✅ Grow your expertise in leave management and compliance As a Leave Specialist, you’ll administer FMLA policies for multiple clients, manage leave requests, and ensure compliance while providing exceptional support. If you’re detail-oriented and thrive in a fast-paced environment, this is your chance to join a team that values teamwork, excellence, and professional growth. If you're passionate about helping employees navigate important life events and enjoy delivering outstanding service, we'd love to hear from you! • Assists associates with Leave of Absence ("LOA") requests and guides them through the process. • Processes all LOA paperwork according to established procedures and laws. • Provides timely and accurate responses to associates and all levels of management concerning day-to-day issues and activities. • Administers the FMLA policy. • Reviews FMLA documentation for accuracy and completeness. • Makes recommendations to approve or deny requests for FMLA based on federal regulations. • Conducts FMLA training for Department supervisors and employees. • Coordinates correspondence, forms and other documents via the claim system. • Generates reports as required. • Maintains files. • Assists management with LOA situations and provides guidance within the policy and established legal guidelines. • Keeps complete records of all LOA requests and maintains tracking and analysis of data. • Participates in developing goals, objectives, and systems. • Maintains compliance with standards and federal/state regulations. • Serves as an internal reference to the team for certification requirements and processing. • Contacts Providers for clarification. • Inputs and analyzes data. • Supports management with special projects as necessary. • Upholds the Crawford Code of Conduct. • Associate's degree or equivalent combination of education and experience. • 2-5 years of FMLA claim administration or a related field. • Current experience in the integrated disability and absence management industry. • Excellent customer service skills and ability to manage difficult and stressful situations. • Strong communication skills — written, verbal, persuasion, motivation, facilitation of strong working relationships. • Ability to manage business expectations and resolve concerns, by communicating status and issues. • Ability to effectively prioritize and escalate customer issues. • Ability to interpret and analyze multiple facts. • Must have a solid understanding of FMLA and employment. • Must complete continuing education requirements as outlined by Crawford Educational Services. #LI-DV1