• 4-year bachelor's degree preferred • 7+ years handling personal auto claims, exhibiting property-casualty or subrogation experience • Ability to work independently while assimilating various technical subjects.. • Strong written and oral communication, negotiation and presentation skills. • Advanced analytical and problem solving skills, with the ability to manage and prioritize multiple projects. • Effective advanced interpersonal skills to effectively interact with all levels of internal and external clients. • Researches, documents and recaps coverage and loss information; could include comprehensive and complex calls. • Communicates over the phone to ensure understanding of reports and documents. • Performs an evaluation of the loss to determine potential total losses using established procedures. • Interprets statutes and case laws to build a strong case for coverage and liability. • Files subrogation claims in Arbitration Forums with persuasive arguments. • Provides prompt, friendly, courteous, accurate, and helpful service including information about the claim handling process, claim number, name of adjuster, and general questions about existing claims. • Effectively follows appropriate process for assignment of claims to adjusters. • Contacts customers, insureds, claimants, attorneys or others to obtain or clarify information. • Proficient use of MS Office applications and PDF documents. • Decisive and organized, with strong organizational skills. • Adapts to occasional high-pressure situations. • Familiarity with claims-handling procedures. • Performs other various duties as assigned. • Should be able to work independently with little to no supervision. • Be able to handle more complex/higher exposure claims. • Demonstrate knowledge/Ability to assist the team manager in assignment/assessment of claims. • Provide training/mentor less experienced team members. • Attend and handles mediation/arbitrations on other team members' cases in addition to their own. #LI-ET1