🏥 Medical Account Executive | Los Angeles, CA 🤝 Join our team and support a high-profile client program by leveraging your Medical Case Management or Workers' Compensation expertise while building strong partnerships and driving successful outcomes. 🚀 ✨ What You'll Do: ✅ Manage key client relationships and stakeholder engagement ✅ Serve as a trusted liaison between clients and internal teams ✅ Support program goals and deliver exceptional client service ✅ Conduct monthly on-site visits at the client's Los Angeles headquarters 📍 🌟 Requirements: ✔ Must have a minimum of 6 years of Medical Case Management or Workers' Compensation experience ✔ Strong client-facing, communication, and relationship-building skills 💼 Ready to make an impact? We'd love to connect with you! 🙌 • Serve as the primary client relationship manager for medical management programs within a TPA environment. • Coordinate implementation, service delivery, and ongoing account management for medical management solutions, including case management, utilization review, and related clinical services. • Partner with clients, claims teams, clinical staff, and operational leaders to ensure program performance and customer satisfaction. • Monitor service metrics, trends, and outcomes, providing regular reporting and strategic recommendations. • Identify opportunities to improve medical cost containment, return-to-work outcomes, and overall program effectiveness. • Support renewals, retention efforts, and growth initiatives within assigned accounts. • Resolve client issues and escalate concerns as needed to ensure timely resolution. • Maintain a strong understanding of workers’ compensation, managed care, and medical management industry practices. • This role differs from a traditional Account Executive position by requiring deeper expertise in medical management programs, clinical service coordination, and healthcare cost-containment strategies. • Bachelor's degree or an equivalent combination of education and experience. A medical degree is not required; however, a strong understanding of medical terminology, treatment progression, and claim lifecycles is essential. • Six (6) or more years of experience in medical case management, healthcare account management, workers' compensation, disability management, or related healthcare and claims environments. • Proven ability to manage and grow client accounts, coordinate medical service delivery, interpret and discuss medical information, and ensure positive customer outcomes. • Ability to drive service agreements to signature. • Understanding of industry pricing methodologies and monthly invoicing oversight. • Understanding of Crawford role in service delivery. • Report building and analytics via our iQ Portal. • "Can do/winning" attitude, not easily discouraged by internal or external forces. • Understands concepts of claim and medical processing - intake to closure. • Strong medical claim product and service knowledge. • Must complete continuing education requirements as outlined by Crawford Educational Services. #LI-RG1