Responsibilities: • Handles all incoming communications and insures reliable, consistent coverage for phones. • Proficient in assisting patients to sign up for MyChart and encouraging patients to use MyChart as main form of communication with McLeod Health. • Coordinates and schedules all appointments whether in the office or hospital surgery center if applicable. • Coordinates and manages the expectations of all same day appointments. Confirms and follows up on all communication. • Addresses and or follows up with all messages, mail, faxes, and incoming communications. • Prepares for upcoming visits by completing all tasks that can be done before the patient arrives including pre-registration functions. • Proficient in identifying copays and previous balances. Collects payments at time of services rendered. Acts as a liaison between the patient and SBO when patients have detailed questions about billing. Proficient in identifying patients on a payment plan, ability to refer to a financial counselor or MyChart for payment plan arrangements when needed. • Works to maintain a work environment that is paperless, neat, and clear of clutter. Regularly updates patient registries in EPIC. • Supports team members by handling key administrative duties. • Actively participates in the care team and cross functional team quality improvement process. • Maintains confidentiality in talking with patients, upholding policies, and setting an example. • Performs other duties as assigned. Qualifications: • Basic knowledge of computer input required. • Must be able to perform basic clerical functions. • Comprehend medical terminology required. • Good spelling and basic math skills required.