About the Role We are looking for a Customer Service Representative – Travel to support clients throughout their vacation planning and booking process. In this role, you will be the primary point of contact for travelers—answering questions, handling updates, providing information, and ensuring each client enjoys a smooth, stress-free experience from start to finish. At HB Travels Agency USA, we focus on delivering personalized, reliable service to travelers nationwide. Key Responsibilities • Respond to customer inquiries via email, phone, and messaging platforms in a timely, professional manner. • Assist clients with travel planning, booking changes, cancellations, and special accommodation requests. • Provide accurate and current information regarding destinations, travel requirements, and agency procedures. • Maintain organized client records and ensure smooth communication throughout the booking process. • Follow up with clients prior to travel and after their trip to confirm details and gather feedback. • Resolve concerns with empathy, patience, and effective problem-solving. Benefits • Fully remote flexibility – work from any location with a schedule that suits your lifestyle. • Travel perks and access to discounted industry rates. • Training and continuous support to help you grow in the travel and customer service field. • A supportive, team-oriented environment dedicated to exceptional client care. What We’re Looking For • Strong written and verbal communication skills. • Customer service experience; travel, tourism, or hospitality experience is a plus. • High attention to detail and excellent organizational skills. • Ability to learn new systems and booking tools quickly. • A positive, client-focused attitude and genuine interest in helping traveler