About the Role We are looking for a Luxury Travel Advisor to support clients throughout their high-end vacation planning and booking process. In this role, you will curate personalized travel experiences, answer questions, manage bookings, and ensure each client enjoys a seamless, stress-free, and luxurious travel experience from start to finish. At HB Travels Agency USA, we focus on delivering personalized, reliable service to travelers nationwide. Key Responsibilities • Respond to customer inquiries via email, phone, and messaging platforms in a timely, professional manner. • Assist clients with luxury travel planning, exclusive accommodations, booking updates, cancellations, and special requests. • Provide accurate and current information regarding luxury destinations, experiences, and agency procedures. • Maintain organized client records and ensure clear communication throughout the planning and booking process. • Follow up with clients prior to travel and after their trip to confirm details and gather feedback. • Resolve concerns with empathy, discretion, and effective problem-solving. Benefits • Fully remote flexibility – work from any location with a schedule that suits your lifestyle. • Travel perks and access to discounted luxury rates. • Training and continuous support to help you grow in the luxury travel and customer service field. • A supportive, team-oriented environment dedicated to exceptional client care. What We’re Looking For • Strong written and verbal communication skills. • Customer service experience; travel, tourism, or hospitality experience is a plus. • High attention to detail and excellent organizational skills. • Knowledge or interest in luxury travel and exclusive experiences. • Ability to learn new systems and booking tools quickly. • A positive, client-focused attitude and genuine interest in helping travelers create memorable, high-end vacations.