About the Role We are looking for an Online Travel Specialist to support clients throughout their vacation planning and booking process through digital channels. In this role, you will assist travelers via email and other online platforms—ensuring a smooth, stress-free experience from start to finish while delivering exceptional virtual support. At HB Travels Agency USA, we focus on delivering personalized, reliable service to travelers nationwide. Key Responsibilities • Respond to client inquiries via email and messaging platforms in a timely, professional manner. • Assist clients with travel planning, bookings, itinerary changes, cancellations, and special accommodation requests. • Provide accurate and up-to-date information regarding destinations, travel requirements, and agency procedures. • Maintain organized client records and ensure clear communication throughout the planning and booking process. • Follow up with clients prior to travel and after their trip to confirm details and gather feedback. • Resolve concerns with empathy, patience, and effective problem-solving. Benefits • Fully remote flexibility – work from any location with a schedule that suits your lifestyle. • Travel perks and access to discounted industry rates. • Training and continuous support to help you grow in online travel and customer service. • A supportive, team-oriented environment dedicated to exceptional client care. What We’re Looking For • Strong written and verbal communication skills. • Customer service experience; travel, tourism, or hospitality experience is a plus. • High attention to detail and excellent organizational skills. • Comfort using digital communication tools and online booking systems. • Ability to learn new systems and booking tools quickly. • A positive, client-focused attitude and genuine interest in helping travelers plan their trips virtually.